Shipping & Delivery
Delivery of Orders
Our goal is to get your order to you as quickly as possible. Our normal processing time is 1-2 working days of receipt of payment. We will advise you by email once your order has been dispatched.
During very busy periods it may take an extra day or so to dispatch your order. If there is going to be a significant delay processing your order, we will contact you and give you an expected delivery date plus the option to cancel if you prefer.
The delivery method will depend on your location. Couriers we use to deliver our orders include Royal Mail, Hermes, UPS and TNT.
Delivery is free when you spend £200 and over. For orders under £200 the shipping is calculated at the checkout based on the weight of goods being purchased.
Parcels under 1kg, standard shipping: £3.85 (usually via Hermes)
Parcels under 1kg, express shipping: £6.50 (usually via UPS, signed & tracked)
Parcels 1kg and over, express shipping: £6.50 (usually via UPS, signed & tracked)
Parcels of £200 and over: FREE (usually via UPS, signed & tracked)
UK orders are normally delivered within 3-5 working days after the shipping date. All goods delivered to the UK (including Channel Islands) are sent either by Royal Mail, My Hermes or UPS, Monday - Friday (excluding Bank Holidays).
If you need your order quicker than our normal delivery times please choose express shipping at checkout to ensure that your order is processed and shipped as quickly as possible.
Free Studio Pick Up
If you wish to collect your item in person from the studio in Littleton, providing the item is in stock, please allow 24 hours from the time you place the order for it to be completed and ready for pickup. Orders placed on Friday, Saturday and Sunday will be processed on Monday.
When your order is ready to pick up you will receive a confirmation phone call or email, please note collection days are Monday, Tuesday, Wednesday and Friday from 10am - 4pm, however, as we teach in the studio, you will have to book a time slot for collection.
Elka Studio, Winchester Stables, Kennel Lane, Littleton, Hampshire, SO22 6PT
Please bring your own bag to collect your order.
We send our international orders via UPS or TNT, though occasionally use other couriers when necessary.
Most international orders are delivered within 3-10 working days, though can sometimes take longer depending on the destination. Please contact us for a more specific estimate.
Your parcel will be fully tracked during its journey and will require a signature at the time of delivery.
All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency.
You may have to pay import duties and taxes, which are levied once a package reaches your country. Any local duties, taxes or customs charges assessed by your government are your responsibility. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you. We recommend you contact your local customs office for further information prior to placing your order. Please also note international shipments may be subject to cross-border inspections by customs authorities.
Items out of stock
If any of your items are out of stock you will be notified and the remainder of your order will be sent as soon as the goods are available at no additional shipping cost.
Occasionally, we may arrange for your order to be shipped direct to you from our suppliers. When this is the case we will notify you and advise on the expected dispatch date. All floor looms will be shipped directly from our suppliers.
We try to fill all yarn orders with a uniform dye lot. If we don't have the quantity you ordered in a single dye lot, we will contact you and inform you of the options for completing your order. If it is a regularly stocked yarn, we can usually backorder the yarn and fill your order when new stock arrives so that the quantity you ordered can be filled from one dye lot. If the yarn is a closeout, or is dyed in small batches, this isn't always possible.
Large or Heavy Goods Orders
Larger floor looms are made to order and usually take 12 weeks to be dispatched.
Please note we are not responsible for any duty or charges incurred at the destination country.